To access your email reports, go to email communications > sent
Then, select your email to view the reporting. Within the report window, you can export the report to a CSV file:
Email Status Descriptions:
✅ Sent:
The count of unique emails the message was sent to.
👁️ Opened:
The count of the unique number of recipients who have opened your email. Open rates can be artificially triggered, and may not be 100% accurate. Learn more here.
⏰ Deferred:
The unique count of email deliveries that are having issues being delivered to. Learn more here.
❌ Bounced:
A bounce occurs when a message fails to deliver successfully. There are two types:
Soft Bounces: These are temporary delivery failures, often caused by issues like full mailboxes or temporarily offline mail servers.
Hard Bounces: These represent permanent failures in delivery, signaling issues such as non-existent email addresses, non-existent domain names, or recipients who have blocked delivery.
Examples of hard bounces include:
The email address does not exist on the server.
The domain name is non-existent.
The recipient actively blocked delivery.
Learn more about avoiding high bounce rates here.
🚫 Unsubscribed:
The number of recipients who unsubscribed from you from this specific mailing. Learn more about unsubscribes here.
⛔️ Suppressed:
Emails that were not sent because they previously bounced or unsubscribed.
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