Troubleshooting

The name of my event is wrong! Help?

Wrong Event Name? Here's how to fix it.

Written by Jade
Updated over a week ago

My email invitation shows as 'Unopened,' but my guest has already replied. How's that possible?

Learn why an email invitation might display as unopened, even though the given guest has already replied.

Written by Zack
Updated over a week ago

I manually added an RSVP on behalf of my guest, but this RSVP isn't reflected on my Guest List or there is now a duplicate. Why!?

When manually submitting an RSVP on behalf of a guest already on your guest list, be sure to select the guest from 'search suggest'.

Written by Maya
Updated over a week ago

The image I am trying to upload is over 2MB, and I am seeing an error. How can I reduce the file size of my image?

Tags: can't upload, images, too big, size, file, reduce, make smaller, optimize, uploading, photo, logo

Written by Maya
Updated over a week ago

Why Are My Guests Are Unable To Decline?

My guests are not able to decline my invite, help?

Written by Jade
Updated over a week ago

I was invited to view or help manage an event, but don't see the event after logging in. Help?

Tags: shared event, invited me, sharing, admin, viewing, can't see, can't find

Written by Maya
Updated over a week ago

Do I Need the Party ID if All of my Guests are Individuals?

Party ID, Individuals Guests, Guest List, Grouping Guests

Written by Maya
Updated over a week ago

How Do I Delete My Guest List?

Clear, Delete, Reset, Start Over, Re-set, Guest List

Written by Maya
Updated over a week ago

My email invitation wasn't received by some guests or went to SPAM. What can I do?

Tags: emails not received, invitations, spam, inbox, didn't send

Written by Maya
Updated over a week ago

How Do I Edit or Delete a Secondary Event?

Learn how to edit and/or delete an existing Secondary Event

Written by Maya
Updated over a week ago

How Can I Delete an RSVP?

You can Delete an RSVP from your RSVPs Dashboard

Written by Maya
Updated over a week ago

I'm seeing the error message 'The email format is invalid' when trying to RSVP. Help?

Written by Maya
Updated over a week ago

I'm having trouble importing my guest list. Help!?

Written by Maya
Updated over a week ago

I'm getting the error "Couldn't reach server." Help!?

Written by Maya
Updated over a week ago

I can't login and get an error when I try to reset my password. How can I access my account?

Written by Maya
Updated over a week ago

My event is showing the error message "Sorry, this event is currently unavailable. Please contact the creator of this event." Help!?

Written by Maya
Updated over a week ago

My guest(s) are seeing the error message "Sorry, we're having some trouble locating that invitation...."

Learn why your guests may be complaining they're unable to RSVP to your event and why they're seeing an error message when they click Next

Written by Maya
Updated over a week ago

I'm receiving an error that I cannot include a link in my invitation, but there is no link. Help!?

Written by Maya
Updated over a week ago

I received an RSVP, but my Guest List didn't update to reflect it. Why?

Written by Maya
Updated over a week ago

A submitted RSVP has gone missing...help!?

Written by Maya
Updated over a week ago

My event shows the message "Sorry, we're no longer accepting RSVPs for this event." Why?

Written by Maya
Updated over a week ago

I can't reach or access any pages on RSVPify.com. Help!?

Written by Maya
Updated over a week ago

I'm not seeing all of my data in my export to spreadsheet. How can I export this data?

Export RSVPs, guest details, guest data, excel export, caterer, guest answers, response information

Written by Maya
Updated over a week ago

Does RSVPify support IE 9 or below?

Internet Explorer 9

Written by Maya
Updated over a week ago

My guest(s) can't RSVP. Help!?

Guests are saying that they are having trouble reaching your RSVPify RSVP or otherwise are trying to RSVP unsuccessfully. Why?

Written by Maya
Updated over a week ago

I forgot my password. How do I reset it?

Written by Maya
Updated over a week ago

Help! I can't login, and/or the system can't find my account?

Written by Maya
Updated over a week ago

I upgraded, but can only add 99 guests...? Why?

Written by Maya
Updated over a week ago

My 'FREE' RSVPs received counter and my total number of RSVPs are different. Why?

Written by Maya
Updated over a week ago

I've added a guest to my guest list, but their name cannot be found when they go to RSVP. What gives?

Written by Maya
Updated over a week ago

Why is the count in my Guest List different from the count on my dashboard?

Written by Maya
Updated over a week ago

I purchased a domain name, but I can't access my RSVP using it. Why?

Written by Maya
Updated over a week ago

I just uploaded my image, and it's HUGE. How can I fix it?

Written by Maya
Updated over a week ago

My event's name and/or date isn't updating on my RSVP form after I change it. How can I update these details?

Written by Maya
Updated over a week ago

I'm seeing an error when attempting to upload an image. Help!?

Written by Maya
Updated over a week ago

I never received an email with a link to reset my password. Help?

Written by Maya
Updated over a week ago

I'm not receiving emails from RSVPify. Help!?

Written by Maya
Updated over a week ago

I didn't receive an email asking me to confirm my account, and can't login. Help?

Written by Maya
Updated over a week ago