If you're printing your RSVPify event URL on physical invitations, be sure not to include a "www." in front of it.
Correct: https://yourevent.rsvpify.com
Incorrect: https://www.yourevent.rsvpify.com
What happens if I include a "www."?
On modern browsers, most guests will see a security error page. They can technically continue, but most will give up (and may call you to complain).
Why does a "www." cause an error?
In short, your event URL is already a subdomain (anything.rsvpify.com). Adding a "www." in front of it (www.yourevent.rsvpify.com) creates two subdomains. Security certificates, which tell browsers a site is safe to interact with, usually can't be applied to a URL with two subdomains, so the browser shows a warning instead.
What to do if "www." is already on your invitations
If you have your invitees' email addresses, use RSVPify's email suite to send a quick note with the correct URL (https://yourevent.rsvpify.com).
Request a redirect. Our engineers can redirect guests who type a "www." in front of your URL to the correct one. Because this takes engineering time, a non-refundable $50 fee applies. To request one, chat with us.
Need more help? Get support from our Community Forum.
Find answers and get help from the RSVPify Support team and our community.