When planning an event, there may be a handful of times that you need or want to provide a refund to one of your guests for various reasons. Thankfully, Stripe makes it quite easy to provide a complete or partial refund! 

Login to your Stripe account to get started! 

  1. Find the charge to be refunded in the payments overview page.
  2. Click the ••• icon to the right of the charge. From the resulting menu, select Refund charge.

3. By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.
4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
5. Click Refund.

When Will The Refund Be Processed?
Stripe submits refund requests to the bank or card issuer immediately. They will see the refund as a credit approximately 5-10 business days later, depending upon the bank. *Once issued, a refund cannot be canceled*

Will  RSVPify service fees also be refunded?
RSVPify's service fees for the processing of a given order are non-refundable, and in the event that a ticket purchaser is refunded for their purchase of ticket(s) to your event, the associated RSVPify fee will not be refunded.

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