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What is RSVPify's refund and cancelation policy?
What is RSVPify's refund and cancelation policy?
Updated over a week ago

RSVPify offers a free trial of all premium features across plan tiers to provide our users the important opportunity to confirm that RSVPify is the right fit for their events before choosing to upgrade to a premium plan or package.

Upgrade fees and subscription renewals are final and non-refundable.

You may choose to cancel your RSVPify subscription at any time. Your event will remain available and accepting new registrations, and you will still have premium access through the conclusion of your current billing period. At the conclusion of your subscription, your events will no longer be accessible to you or invitees.

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If you have a billing question or concern, please contact our Billing Team, and we'll be happy to assist!

Subscription Renewals

RSVPify customers are responsible for canceling their subscription plans once their event(s) are finished and/or the service is no longer required.

Full or partial (prorated) credit card refunds will not be offered for active monthly subscriptions that have been renewed and have been charged as scheduled.

On a case-by-case basis, RSVPify may consider an account credit for future use for renewal fees if the product has not been in active use in the latest billing period.

Monthly Subscription Renewals

On a case-by-case basis, RSVPify will consider offering an account credit that will be auto-applied to future invoices if your renewal transaction was within 72 hours of your subscription's cancelation and request for credit.

Annual Subscription Renewals

Annual subscription renewals (billed in 12-month increments) may be paused and resumed at a later date free of charge or penalty within 5 days of a scheduled renewal.

Annual renewals where the subscription has been canceled within 48 hours of renewal and the product has not been in recent use may be eligible for a refund of the renewal charge, less a 15% late cancelation fee.

Please Note: RSVPify does not monitor the activity of individual accounts and does not proactively cancel a subscription account without receiving a direct request from the customer. The fact that a subscription account may have been inactive during the billing period(s) is not grounds for a refund.

Custom Plans & Professional Services

The purchase of customized plans or plans with special pricing (including non-profit pricing) is non-refundable. On a case-by-case basis, RSVPify may offer an account credit for an unused product or service.

The payment for any RSVPify services, including but not limited to graphic design, customization, email routing, email white-labeling, QR code export and consulting is non-refundable.

Ticket Service Fees

In the event that your guest requests a refund of their ticket purchase or you choose to cancel your event, you may choose to refund individual guests' orders following these steps.

RSVPify's service fees for the processing of a given order are non-refundable, and in the event that a ticket purchaser is refunded for their purchase of ticket(s) to your event, the associated RSVPify fee will not be refunded or credited to your Stripe account balance.

Credit Card Disputes

Depending on your bank and credit card issuer, customers may reserve the right to dispute an RSVPify charge with their bank or credit card company. RSVPify will investigate the details of the dispute and your claim. 

If the charge(s) in question are deemed to be authorized and valid by RSVPify, RSVPify will submit evidence to your bank and/or credit card company that illustrates your authorized purchase or subscription intent and agreement to RSVPify's Terms of Service. Evidence may include your digital signature, IP address, access and activity logs, account screenshots, event details, billing timeline and activity, and cancelation logs. RSVPify may submit other evidence as it deems material to a given dispute claim.

RSVPify reserves the right to collect funds owed in the event that an authorized transaction is disputed and not resolved in RSVPify's favor by your bank or credit card issuer. 

RSVPify may choose to seek payment from the customer for any funds owed, in addition to reimbursement for any fees or penalties assessed due to a credit card dispute. RSVPify may choose to retain the services of a 3rd-party collection agency that may choose to report to select credit bureaus.  

Further, RSVPify reserves the right to seek compensation at its sole discretion for any damages and/or legal fees resulting from a dispute or failure to remit funds owed.

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