While the registrants can easily cancel or reschedule their existing appointments, we also offer the ability for the event hosts to cancel those appointments on the backend of the event.
Here's how to cancel someone's appointment as the event host:
Step 1: Go to Reporting > Overview
In your event's left navigation menu, locate Reporting and then select Overview. At the bottom of the screen, you'll see the list of existing registrations.
Step 2: Find the appointment you want to cancel
Locate the registrant whose appointment you want to cancel and click on that submission. The box containing the information your guest entered when registering will appear on your screen. Click on 'Edit Replies' to make further changes.
Step 3: Change the reply to 'Not Attending'
In the dropdown menu just below the registrant's name, select 'Not Attending' option and then save the changes you made. You have now successfully canceled an appointment on behalf of one of your registrants.