Problem

You or your guest(s) are seeing the error message "Sorry we are having trouble locating your invitation. Please try again, ensuring that your name is free of any spaces or special characters. If you continue to have trouble, please contact your host."

Did you intend to setup a Guest List?

A Guest List allows you to limit who can RSVP. If you've added any guests to your Guest List, ONLY those guests will be able to RSVP. Learn more about guest lists.

I didn't mean to setup a Guest List. How do I delete it and let anyone with my link RSVP?

  1. Go to the Guest List tab
  2. Click Delete Entire Guest List

Once all guests are deleted, your event will once again allow 'open RSVPs', and anyone will be able to RSVP.

I'm using a Guest List, and all of my guests are listed. This error is showing for some of my guests still. Why?

Please ensure that all of your guests are listed correctly on your Guest List. 

  • Please double-check your guest's names for typos
  • Check whether the setting Require Exact Name Match is enabled (Guest List > Guest List Settings); if it is, the first name entered must also match exactly (no nicknames or variations)
  • Double-check that the guest's name(s)  don't include any foreign characters or extra spaces before or after your guest's name

When your guest goes to RSVP, RSVPify will first search for an exact match to the name your guest has entered. If we don't find an exact match, we'll then return results matching just the guest's last name as entered.

Note that ALL guests you'd like to be able to RSVP must be listed on your guest list if "Allow only listed guests to RSVP" is set to "On."

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